Terms of Service

1. Acceptance of Terms

By creating an account, downloading our SDK, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" in these Terms refer to both you individually and the organization.

2. Description of Service

Prela is an observability and testing platform for AI agents. Our Services include:

• Open Source SDK: A Python SDK distributed under the Apache 2.0 License, available for download and use according to that license
• Cloud Platform: A proprietary SaaS platform for trace storage, visualization, analysis, and team collaboration
• Documentation and Support: Technical documentation, community forums, and paid support services

3. Account Registration

3.1 Account Creation

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

4. Subscription Plans and Payment

4.1 Subscription Tiers

We offer multiple subscription tiers:

• Developer (Free): Free tier with usage limitations
• Lunch Money ($10/month): Paid tier with additional features
• Pro ($79/month): Team tier with advanced features
• Enterprise (Custom Pricing): Enterprise tier with custom terms

4.2 Payment Terms

• All fees are in U.S. Dollars and are non-refundable except as required by law or as explicitly stated in these Terms
• Subscription fees are billed monthly or annually in advance
• You authorize us to charge your payment method for all fees incurred under your account
• If payment fails, we may suspend or terminate your access to paid features

4.3 Free Trial

We may offer a free trial for paid tiers. We reserve the right to determine your eligibility for a free trial and may limit one free trial per user. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

4.4 Refund Policy

We offer a 30-day money-back guarantee for first-time paid subscriptions. To request a refund, contact us at [email protected] within 30 days of your initial payment. Refunds are not available for renewals or subscriptions beyond the first billing cycle.

4.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect your current subscription period but will apply upon renewal. We will provide at least 30 days' notice of any price increases.

4.6 Usage Limits

Each subscription tier has specified usage limits (trace volumes, retention periods, etc.). If you exceed your plan's limits:

• We will notify you at 80% and 100% of your limit
• We may rate-limit additional trace ingestion
• We may charge overage fees for Enterprise plans as specified in your contract
• We will not delete your data without prior notice

5. User Responsibilities

You agree to:

• Use the Services in compliance with all applicable laws and regulations
• Not use the Services for any unlawful, harmful, or fraudulent purpose
• Not transmit any malicious code, viruses, or harmful materials
• Not attempt to gain unauthorized access to our systems or other users' accounts
• Not reverse engineer, decompile, or disassemble our proprietary Services (excludes the open source SDK)
• Not use the Services to infringe on the intellectual property rights of others
• Not use the Services to transmit spam or unsolicited communications
• Maintain backups of your critical data stored with the Services

6. Acceptable Use Policy

You may not use the Services to:

• Violate any applicable law or regulation
• Infringe upon the rights of others, including intellectual property rights
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Attempt to probe, scan, or test the vulnerability of our systems or breach security or authentication measures
• Use any automated means (bots, scrapers, etc.) to access the Services without our prior written permission
• Resell, sublicense, or redistribute the Services without our prior written consent

7. Intellectual Property

7.1 Open Source SDK

Our Python SDK is licensed under the Apache 2.0 License. You may use, modify, and distribute the SDK according to the terms of that license. The Apache 2.0 License text is included with the SDK distribution.

7.2 Proprietary Services

The cloud platform, website, documentation, and all related materials (excluding the open source SDK) are proprietary and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use these Services solely for your internal business purposes in accordance with these Terms.

7.3 User Content

You retain all rights to the data you submit to the Services ("User Content"), including trace data, prompts, and other information. By using the Services, you grant us a limited license to:

• Store, process, and display your User Content to provide the Services
• Use aggregated, anonymized data for improving the Services and for analytics
• Use your User Content as necessary to comply with legal obligations

We will not sell your User Content or use it for advertising purposes.

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, we may use that feedback without any obligation to you, including incorporating it into our Services.

8. Data Usage and Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection and use of your data as described in the Privacy Policy.

8.1 Data Retention

We retain your data according to your subscription tier:

• Developer (Free): 7-day retention
• Lunch Money: 30-day retention
• Pro: 90-day retention
• Enterprise: Custom retention policies

After the retention period, data is automatically deleted. We may retain aggregated, anonymized data indefinitely.

8.2 Data Portability

You may export your data at any time using our export features (available on Lunch Money tier and above). Upon account termination, we will provide a 30-day grace period for you to export your data.

8.3 Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Disclaimers and Limitations of Liability

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• The results obtained from the Services will be accurate or reliable
• Any errors or defects will be corrected
• The Services will meet your specific requirements

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRELA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

9.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Termination

10.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through your account settings
• Contacting us at [email protected]

Termination does not entitle you to a refund except as stated in our refund policy.

10.2 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Any other reason at our sole discretion

10.3 Effect of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• We will delete your data after the 30-day grace period, except as required by law
• Provisions that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, and limitations of liability

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting an updated version on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of the Services after such notification constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services and terminate your account.

12. General Provisions

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for violations of intellectual property rights.

12.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions or class-wide arbitrations.

12.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prela regarding the Services and supersede all prior agreements and understandings.

12.5 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.6 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

12.7 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

12.8 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, pandemics, or failures of third-party services.

13. Contact Information

If you have questions about these Terms, please contact us: